Shipping policy

Processing Time

Orders are processed within 1–2 business days after payment is verified (excluding weekends and public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Rates & Free Shipping

Order Value Shipping Fee
Under $150 USD Standard shipping rate applies (calculated at checkout)
$150 USD and above Free standard shipping

⚠️ Important Notice on Carrier Surcharges:
Free shipping covers HILX's standard shipping cost. Certain destinations may be subject to UPS or carrier-imposed surcharges (including but not limited to remote area surcharges, fuel surcharges, or residential delivery fees) that are outside of HILX's control and not included in our free shipping offer. Where applicable, these fees will be shown transparently at checkout prior to payment. If you have questions about surcharges for your address, please contact us at info@hilxeyewear.com before placing your order.


Estimated Delivery Times

Region Estimated Delivery
Hong Kong 2–4 business days
Asia Pacific 5–10 business days
United States & Canada 7–14 business days
Europe 7–14 business days
Rest of World 10–21 business days

Delivery dates are estimates only and may vary due to carrier delays, customs clearance, or circumstances beyond our control.

Import Duties & Taxes

Orders shipped outside of Hong Kong may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient. HILX Eyewear has no control over these fees and cannot predict their amount. For guidance, please contact your local customs office.

If you refuse to pay applicable duties or taxes upon delivery, the goods will be returned to HILX at your expense. A refund will be issued for the product value only — original shipping costs are non-refundable. If the return shipping cost exceeds the product value, no refund will be processed.

Delivery Address

  • Orders are shipped to the address provided at checkout. Please ensure your address is correct before completing payment — HILX is not responsible for orders shipped to an incorrect address.

  • We are unable to deliver to P.O. boxes or APO/FPO addresses.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at info@hilxeyewear.com with your order number. We will work with the carrier to investigate and resolve the issue.