HILX After-Sales Service and Warranty Terms

Warranty Coverage

  • HILX is confident in the quality of our products. As such, we are proud to offer our customers a Lifetime Warranty on all HILX Eyewear.
  • The warranty covers defects in materials and workmanship under normal use.

What is Not Covered

  • Damage caused by accidents, misuse, or unauthorized repairs.
  • Normal wear and tear, including scratches or fading.
  • Products modified or altered without prior authorization.
  • Product size or fit issues.

Claim Process

  • To initiate a warranty claim, please contact our customer service at info@hilxeyewear.com.  
  • Provide proof of purchase and a description of the issue.
  • Our team will guide you through the claim process.

After-Sales Support

We provide dedicated support for all product inquiries and issues. Customers can reach us at:

Shipping and Handling

  • Customers are responsible for return shipping costs unless otherwise specified.
  • We recommend using a traceable shipping method for returns.