HILX After-Sales Service and Warranty Terms
Warranty Coverage
- HILX is confident in the quality of our products. As such, we are proud to offer our customers a Lifetime Warranty on all HILX Eyewear.
- The warranty covers defects in materials and workmanship under normal use.
What is Not Covered
- Damage caused by accidents, misuse, or unauthorized repairs.
- Normal wear and tear, including scratches or fading.
- Products modified or altered without prior authorization.
- Product size or fit issues.
Claim Process
- To initiate a warranty claim, please contact our customer service at info@hilxeyewear.com.
- Provide proof of purchase and a description of the issue.
- Our team will guide you through the claim process.
After-Sales Support
We provide dedicated support for all product inquiries and issues. Customers can reach us at:
- Email: info@hilxeyewear.com
- Instagram: @hilx, @hilx_asia
- Facebook: @ hilxeyewear
Shipping and Handling
- Customers are responsible for return shipping costs unless otherwise specified.
- We recommend using a traceable shipping method for returns.